Shipping policy

Shipping policy

This policy sets out our shipping terms. By ordering on saucback.com, you accept the terms below.

At SaucBack, we want your products to arrive quickly and in perfect condition: every order is shipped in an insulated envelope.

Countries and rates

France, Belgium, Luxembourg, Germany, the Netherlands, Italy, Spain, Portugal, Romania and the United Kingdom:

  • Pickup point delivery: €4.99 — free on orders from €25
  • Home delivery: €9.99 — free on orders from €50

Other European Union countries (Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Slovakia, Slovenia, Sweden):

  • Colissimo International, home delivery: €14.99 — free on orders from €80

No hidden fees: all costs related to your order, including taxes and shipping, are shown before you confirm payment.

Delivery times

  • Processing before shipping: 1 to 2 business days (Monday to Friday)
  • Transit in France: 2 to 5 business days
  • Total in France: 3 to 7 business days
  • European Union: transit time depends on the destination country and is added to the processing time.

Orders placed at the weekend are processed on the next business day. Delays may be longer in case of force majeure or exceptional circumstances (carrier strikes, extreme weather…).

Order tracking

  • As soon as your order ships, you receive a confirmation email with a link to track your parcel on the carrier's website.
  • You can also track your order on our website: https://saucback.com/apps/parcelpanel
  • Our team is available for any question about tracking your order.

Changing the delivery address

Please check your delivery address carefully when ordering: once the parcel has shipped, we can no longer change it.

Order cancellation

You can cancel your order at any time before it ships (ideally within 12 hours). Once the order has been prepared for shipping, it can no longer be cancelled. If it has already shipped, please see our returns and refunds policy.

Damaged parcel or missing product

If a parcel is damaged in transit, refuse it from the courier if possible and contact our customer service. If the parcel was delivered while you were away, or if a product is missing although all parcels have arrived, email us at contact@saucback.com.

We do our best to make our product descriptions as detailed as possible. If the products you receive do not match their description, you can request a return or refund free of charge.

Returns

We accept returns* for any reason, whether you are dissatisfied or have simply changed your mind. Our return policy is 30 business days from receipt of your products: contact us at contact@saucback.com. For more details, see our returns and refunds policy.

Contact us

We answer all requests within 24 hours (business days).

  • Trade name: SaucBack
  • Legal form: S.A.S.
  • Phone: +33 6 49 50 37 59
  • Email: contact@saucback.com
  • Address: 49 rue Jean Moulin, 63960 Veyre-Monton, France
  • SIREN: 937766947 — SIRET: 93776694700017
  • VAT number: FR56937766947
  • NAF/APE code: 4791B — Specialised mail-order retail
  • Customer service hours: Monday to Friday, 8 am to 6 pm (French time), closed on Saturdays, Sundays and public holidays

Contact: https://saucback.com/pages/contact — FAQ: https://saucback.com/pages/faq

Free delivery to a pickup point from €25 · Free home delivery from €50 (France)

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Customer service Monday to Friday

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