Terms of sale

Terms of sale

TERMS AND CONDITIONS OF SALE

These Terms and Conditions of Sale (“the Terms”) govern the sale of products (“the Products”) on the website www.saucback.com (“the Site”). By placing an order on the Site, you acknowledge that you have read and understood these Terms and agree to be bound by them.

1. Scope

These Terms apply to all orders and purchases made on the Site and may be changed at any time. Customers will be notified of any significant changes to these Terms. By using the Site, you agree to be bound by these Terms.

2. Prices and payment

Prices shown on the Site are in euros and include applicable taxes.

We reserve the right to change prices at any time.

3. Order acceptance

Orders are not considered accepted until we have sent you a confirmation email. We may cancel orders if we suspect fraudulent activity or if the order is incomplete or incorrect.

The customer will be informed by email if an order is rejected.

4. Delivery

We deliver to France, Belgium, Luxembourg, Germany, Austria, the Netherlands, Italy, Spain, Portugal, Romania, the United Kingdom and the other European Union countries listed in our shipping policy (https://saucback.com/en/policies/shipping-policy). Rates and free-shipping thresholds are detailed there and shown again before payment.

Estimated delivery times

Processing time before shipping: 1–2 working days (Monday to Friday)

Transit time after shipping: 2–5 working days (Monday to Friday)

Total delivery time: 3–7 working days (Monday to Friday)

Times may be extended in cases of force majeure or exceptional circumstances, such as carrier strikes or extreme weather.

5. Use of products

Products purchased on the Site may not be used or sold for unlawful, misleading or fraudulent purposes.

6. Withdrawal and returns

Unless marked “final sale”, products can be returned in accordance with our returns and refunds policy: https://saucback.com/en/policies/refund-policy

7. Payment methods

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • PayPal
  • Klarna
  • Cartes Bancaires
  • Shop Pay

8. Refunds

  • Refund period: The refund will be processed within 30 working days of receiving and inspecting the returned item. You will receive a confirmation email.
  • Refund conditions: A refund is approved if the product is undamaged, unused and in its original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.
  • Refund method: Refunds are made to the payment method used for the purchase.

For more information, see our returns and refunds policy: https://saucback.com/en/policies/refund-policy

If we suspect fraudulent activity, we may cancel or refuse to process an order. In that case, the order amount will not be available again on your credit card until it has been credited back to your account, which may take up to 30 working days.

9. Liability

We will not be liable for any damage or loss resulting from your failure to comply with these Terms.

10. Governing law

These Terms are governed by French law, and any dispute relating to these Terms will be resolved by binding arbitration under French law.

By placing an order on this Site, you acknowledge that you have read and understood these Terms and agree to be bound by them.

If you have any questions or concerns, please contact our team at contact@saucback.com or via our contact page https://saucback.com/en/pages/contact

CONTACT INFORMATION:

We answer all requests within 24 hours.

Trade name: Saucback

Legal form: S.A.S. (French simplified joint-stock company)

Phone: +33 6 49 50 37 59

Email: contact@saucback.com

Address: 49 rue Jean Moulin, 63960 Veyre-Monton, France

SIREN: 937766947

SIRET: 93776694700017

VAT number: FR56937766947

NAF/APE code: 4791B

Activity: Distance selling via specialised catalogue

Business area: Commercial

Customer service hours: Monday to Friday, 8 am to 6 pm; closed on Saturdays, Sundays and public holidays

Contact us: https://saucback.com/en/pages/contact

FAQ: https://saucback.com/en/pages/faq

Order tracking: https://saucback.com/apps/parcelpanel

Free delivery to a pickup point from €25 · Free home delivery from €50 (France)

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Customer service Monday to Friday

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Shippingwithin 24–48 h
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