Cancellation policy

Payment and cancellation policy

Thank you for shopping with SaucBack. We are committed to offering all our customers a secure and transparent payment experience. Please read our payment policy carefully to understand how we process transactions on our site.

1. Accepted payment methods

We accept the following payment methods:

• Visa
• Mastercard
• American Express
• Cartes Bancaires
• Apple Pay
• PayPal
• Klarna
• iDEAL
• Bancontact
• Shop Pay

The methods offered at checkout may vary depending on your country.

2. Currency

All transactions on our site are processed in euros (EUR €).

3. Payment authorisation

Your payment is charged immediately after your order is placed, and you receive an email confirmation with the order details.

If your payment is declined or flagged as potentially fraudulent by Shopify:

• the order will not be processed;
• you will be notified by email;
• you may be asked to try again or use another payment method.

4. Order verification

For fraud prevention and compliance reasons, we may contact you to confirm certain details before processing your order. This may include:

• verifying your email address;
• confirming your delivery address;
• requesting proof of identity (in rare cases of suspicious activity).

We reserve the right to cancel any order that fails our verification process. In that case, a full refund is issued.

5. Failed or cancelled payments

If your payment fails or is cancelled:

• your order will not be processed;
• you will need to return to checkout and complete your payment again.

If funds were debited but the order was not confirmed, contact us immediately at: contact@saucback.com

6. Cancellation and refunds

Cancellations: if you wish to cancel your order after payment has been processed, contact us at contact@saucback.com within 12 hours of ordering. Refunds are made to the original payment method.

Refunds: see our returns and refunds policy for conditions, timelines and the procedure. Refunds can take up to 30 working days to appear on your account, depending on your bank.

7. Fraud prevention

To protect our customers and prevent fraudulent activity, SaucBack reserves the right to carry out checks on payments. We may ask for additional information or confirmation for certain transactions considered high-risk.

8. Contact us

We answer all requests within 24 hours.

Trade name: SaucBack

Legal form: S.A.S.

Phone: +33 6 49 50 37 59

Email: contact@saucback.com

Address: 49 rue Jean Moulin, 63960 Veyre-Monton, France

SIREN: 937766947

SIRET: 93776694700017

VAT number: FR56937766947

NAF/APE code: 4791B

Activity: Distance selling via specialised catalogue

Business area: Commercial

Customer service hours: Monday to Friday, 8 am to 6 pm; closed on Saturdays, Sundays and public holidays

Contact us: https://saucback.com/en/pages/contact

FAQ: https://saucback.com/en/pages/faq

Order tracking: https://saucback.com/apps/parcelpanel