Return and Refund Policy

Refund Policy

RETURNS

Our policy lasts 30 days. If 30 days have passed since you received your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Any item not in its original condition, damaged, or missing parts for reasons not due to our error, will not be refundable. Any item returned more than 30 days after delivery will not be accepted.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a specified period of 14 days after receipt of the returned item.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund within 14 days of receiving the returned item, please contact us at contact@saucback.com.

Shipping for returns

To return your product, you should mail it to the following address: EFV, Rue julien champsclos, zac de fontanille, 63370 Lempdes.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable; however, if the item is received defective, damaged, or not compliant with the order, you will be sent a free return label to send the product(s) back to us.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.