Delivery Policy
Delivery Policy
This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store, you agree to the policies contained herein.
At SAUCBACK, we are committed to providing a smooth and exceptional shopping experience for all our customers.
Shipping Costs
No Hidden Fees: All costs associated with your order, including taxes and shipping fees, are clearly indicated before payment validation.
Service Area
Our delivery services are exclusively available in France. We do not currently ship internationally.
Estimated Delivery Times
Processing time before shipping: 1-2 business days (Monday to Friday)
Transit time after shipping: 2-5 business days (Monday to Friday)
Total Delivery Time: 3-7 business days (Monday to Friday)
Delays may occur in cases of force majeure or exceptional circumstances, such as carrier strikes or extreme weather conditions.
If you have any doubts about delivery in your area, please do not hesitate to contact us at: Contact@saucback.com
Once your order has shipped, you will receive a confirmation email with tracking information.
We work with reputable carriers to ensure timely delivery
Weekend Orders: Orders placed on weekends are processed on the next business day.
Tracking Instructions:
- Tracking Information: You will receive an email containing a direct link to track your package on the carrier's website. You can also track the order directly on our website by entering your tracking number in the dedicated section.
- Track Your Order: You can track your order via our website. Simply enter your tracking number in our order tracker at https://saucback.com/apps/parcelpanel to view the status of your order.
- Questions: Our support team is ready to assist you with any questions regarding your order tracking.
Changes to Delivery Address
Please carefully check the delivery address when placing your order, as once it has been shipped, we will not be able to modify it.
Order Cancellation Policy:
If you change your mind before receiving your order, we can accept cancellations at any time before the order has been shipped (ideally within 12 hours). If an order has already been shipped, please refer to our returns and refunds policy https://saucback.com/pages/politique-de-remboursement
Please note that for logistical reasons, once the order has been processed for shipment, it cannot be canceled.
Damaged parcels in transit:
If you notice that a package is damaged during transit, please, if possible, reject the package from the courier service and contact our customer service. If the package was delivered without you being present, please contact customer service: conatct@saucback.com
FINALLY, IF ALL PACKAGES HAVE ARRIVED AND YOU ARE STILL MISSING A PRODUCT, PLEASE CONTACT CUSTOMER SERVICE BY EMAIL.
At Saucback, we do our best to make our product descriptions as detailed as possible so that you encounter no surprises when you receive our products. We want our customers to know exactly what they are ordering.
If the products received do not match the description, customers can request a return/refund free of charge.
Return Policy:
We accept returns* for any reason! Whether you are dissatisfied or simply changed your mind. Our return policy is 30 business days from the moment you receive your products. If for any reason you are not satisfied, simply contact us at contact@saucback.com
To learn more, please refer to our returns and refunds policy https://saucback.com/pages/politique-de-remboursement
Contact us:
We respond to all inquiries within 24 hours.
Business Name: Hugo
Legal Form: S.A.S.
Phone Number: 06.49.50.37.59
Email: contact@saucback.com
Physical Address: 49 rue jean moulin, 63960 Veyre-Monton
Siren: 937766947
Siret: 93776694700017
VAT Numbers: FR56937766947
NAF or APE Code: 4791B
Form of business: Specialized catalog distance selling
Business Sector: Commercial
Customer service hours: Monday to Friday from 8 a.m. to 6 p.m., closed on Saturdays, Sundays and public holidays
Contact us: https://saucback.com/pages/contact
FAQ: https://saucback.com/pages/faq
Order Tracking: https://saucback.com/apps/parcelpanel
